Shipping policy
At Immortal Haus, we strive to provide a seamless shopping experience, including prompt and reliable shipping for our luxury candles. Please review the following shipping guidelines:
Processing Time: Orders are typically processed and shipped within 1-3 business days of purchase. During peak seasons or promotional periods, processing times may be slightly longer. Any delays will be communicated promptly to you.
Shipping Methods: We offer standard shipping via UPS or USPS for orders. Expedited shipping options may be available at checkout for an additional fee.
Shipping Rates: Shipping rates are calculated based on the destination and weight of your order. You can view shipping costs during the checkout process before completing your purchase.
Delivery Times: Estimated delivery times vary depending on the shipping method selected and your location. Orders typically arrive within 3-7 business days after shipment.
Order Tracking: Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your order by clicking the tracking link provided in the email or by logging into your Immortal Haus account.
Shipping Restrictions: We currently ship to addresses within the United States only. If you reside outside of these areas and are interested in purchasing our products, please contact us at hello@immortalhaus.com for assistance.
Incomplete or Incorrect Addresses: Please ensure that your shipping address is complete and accurate when placing your order. We are not responsible for orders lost or delayed due to incomplete or incorrect addresses provided by the customer.
Contact Us: If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team at hello@immortalhaus.com. We're here to assist you!